The Policy comprises Shipping and Refund policies.
Jaapom (“we” and “us”) is the operator of (jaapom.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Please note that if your orders are not delivered, it might happen due to a technical issue. So please email us at mail@jaapom.com and the resolution or refund usually takes 20 days to resolve. By buying our product, you agree that you abide by this company policy.
SHIPPING POLICY
GENERAL
We try to maintain accurate stock counts of all items on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.
As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.
The customer must provide a full and valid address and contact details. Jaapom or the courier can’t and won’t be held responsible for the loss of shipment due to incorrect address details.
Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. Please note we don’t ship on weekends.
All deliveries will be attempted 2 times, in case of the customer’s inability to receive the package the first time. The order is returned to us if the order isn’t received by the customer on the 2nd time and additional fees would be charged for further shipping attempts. Please email us at mail@jaapom.com in such cases.
Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. We will attempt to fast-track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.
In instances of receival of a damaged-in-transit package, please write us a mail at mail@jaapom.com
Our support team will work with you to give you a solution to the issue.
INTERNATIONAL CUSTOMS & TAXES
Since customs and duties collection differs in every country, they cannot be predicted- hence any additional duties or taxes charged by the government and thereby the courier company is deemed to be the buyer’s responsibility.
NO RETURN – NO REFUND POLICY
At Jaapom, we provide high-quality crystals, rudraksha, precious, semi precious stones, yantra, spiritual, religious and related products with great care and dedication. However, we would like to clarify that all purchases made are final. By purchasing from us, you acknowledge and agree to the following terms:
No Returns or Refunds: We do not accept returns or offer refunds for any products once they have been purchased. This is because of the nature of the products and the customization involved in each order. We encourage our customers to make sure of their selection before completing the purchase. While crystals are believed to have various metaphysical properties, Jaapom makes no claims regarding the specific results or outcomes one might experience. The effectiveness of crystals and etc depends on numerous factors that vary for each individual, and therefore, we do not guarantee any specific results.
Purchases made from Jaapom are done at the buyer’s own discretion and risk. Unboxing Video Requirement: To ensure that we provide full support, if any item appears damaged or missing, we require an unboxing video to be sent immediately after receiving the package. Without a valid unboxing video, Jaapom will not be responsible for any claims of missing parts or damages. This is essential due to the nature of the business and to maintain transparency. By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to the above terms. Your order is placed at your own risk and understanding that Jaapom will not be held accountable for any dissatisfaction or results.
Thank you for choosing jaapom.com